Problem Management

Read more about the article Unlocking Service Excellence: Unveiling the Power of ITIL 4’s 15 Practices for Achieving Value and Competitive Advantage
ICT Strategy & Leadership

Unlocking Service Excellence: Unveiling the Power of ITIL 4’s 15 Practices for Achieving Value and Competitive Advantage

In the dynamic world of ICT service management, organizations strive to deliver value, enhance customer satisfaction, and stay ahead of the competition. The IT Infrastructure Library (ITIL) has long been a trusted framework for achieving these goals, providing guidance and best practices to organizations worldwide. With the evolution of ITIL into its fourth version, ITIL 4, a comprehensive set of 15 practices has emerged, each playing a vital role in delivering value and optimizing service management.

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8 June 2023
Read more about the article An Introduction to ITIL
ICT Strategy & Leadership

An Introduction to ITIL

The ICT department exists for one reason: to support an organization, its business processes, and its internal users. It’s a service department where the (internal) customer always comes first. Your best approach is to set a clear ICT department mission and to create a solid framework to make the identity of the ICT department clear and tangible for the organization and the employees in the ICT department.

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8 December 2022