Unlocking Service Excellence: Unveiling the Power of ITIL 4’s 15 Practices for Achieving Value and Competitive Advantage
In the dynamic world of ICT service management, organizations strive to deliver value, enhance customer satisfaction, and stay ahead of the competition. The IT Infrastructure Library (ITIL) has long been a trusted framework for achieving these goals, providing guidance and best practices to organizations worldwide. With the evolution of ITIL into its fourth version, ITIL 4, a comprehensive set of 15 practices has emerged, each playing a vital role in delivering value and optimizing service management.
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